Support / Technical Bulletins

Technical Bulletins

Read about Important updates to our range of products.

11/01/2022

TB UK183 - Introducing New Softer Solid Tyres For XFamily Range

At Sunrise Medical we are committed to our continuous development programme. Our new update is focused on product performance which has been generated from customer feedback. To demonstrate this we are introducing solid tyre update for the Xfamily Wheelchairs (BasiX², RubiX², RelaX²).

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11/01/2022

TB UK179 - Discontinuation Of Manual Chair Options And Colours

At Sunrise Medical we frequently review our purchasing streams, to understand which items from our suppliers caused continual delays of chairs being shipped on the initial delivery dates provided. After evaluating the option-mixes for the complete manual portfolio, we have identified low-running options and options with vulnerable and inconsistent supply-chains for discontinuation.

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02/12/2021

TB UK178 - DISCONTINUATION OF MANUAL CHAIR COLOURS & SCHWALBE DOWNTOWN TYRE

At Sunrise Medical we frequently review our purchasing streams to understand which items/options from our suppliers cause continual delays of chairs being shipped on the initial delivery dates provided. It is for this reason we will be discontinuing a few options from our manual chair range, with the aim of being able to provide consistent delivery dates of products affected.

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30/11/2021

TB UK171 - Introduction of Q300 M Mini Kids & Teens

The Kids and Teens seating systems are mounted to the Q300 M Mini base, offering all the benefits of indoor manoeuvrability due to a 52cm wide chassis and true mid-wheel drive technology, as well as the outdoor improvements such as greater range (36km) and increased performance via higher torque motors. Use of this chassis also means more shared components and accessories across the Q-Series fleet, reducing stock holdings and maintaining familiarity with the product.

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26/11/2021

TB UK172 - Basix2 and Rubix2 Design Updates

At Sunrise Medical we are committed to our continuous improvement programme. Our new 2021 updates are focused on product performance which has been generated from customer feedback.

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24/11/2021

TB UK174 - New 14” Drive Wheel Option

At Sunrise Medical we always strive to offer the best solution to our clients through continuous innovation and development of both our new and existing products.To this end, we are delighted to announce the introduction of a new 14” Drive Wheel option for the Q400 M & Q500 M, which significantly improves the performance of both products.

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23/11/2021

TB UK175 - Q200 R KERB CLIMBER IMPROVEMENT

We are pleased to introduce a larger diameter wheel for the Q200 R kerb climber, resulting in improved kerb climbing ability and a smoother kerb climbing experience. The wheel style kerb climber was introduced on the Q200 R, in response to customer feedback regarding the more traditional ‘Boot’ style’ kerb climbers seen on rear wheel drive Powerchairs. These ‘Boot’ style kerb climbers often required a run-up to generate the inertia needed to get the user up the kerb, resulting in an uncontrolled and uncomfortable experience.

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11/11/2021

TB UK168 - New Masterseat on Elite2 XS and Elite2 Plus (black versions only)

We are updating the seats on the Elite2 XS and Elite2 Plus with the Masterseat. This will align the seats used on the Trophy and Elite2 family.

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11/11/2021

TB UK167 - J3 Swing-away Lateral Thoracic Hardware Update

We have made several improvements to the swing-away lateral thoracic hardware on the JAY J3 backrests range.

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11/11/2021

TB UK166 - Discontinuation of Shark X-link

Due to very low revenue and high complexity, we are announcing the discontinuation of the Shark X-link effective from the 30th September 2021.

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11/11/2021

TB UK165 - Q-Series Updates

When designing our Q-Series range of powerchairs, customer focus and innovation was at the heart of everything. From the very first concept we wanted to produce an innovative range of products that were designed with the prescriber, engineer and client in mind, and solve issues that our customers were facing.

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11/11/2021

TB 0707 - New Sedeo Pro Support Memory seat with webbing

We are adding webbing to the Sedeo Pro Support Memory seat to further improve comfort for clients. This update will affect Q Series powerchairs and the Breezy Ibis.

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11/11/2021

TB 0696 - Lightweight Compact EVO on Manual Chairs

All adult manual chairs have been converted to the new compact wheel-lock EVO. We are now introducing the NEW lightweight compact wheel-locks EVO (as already used on the Nitrum).

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01/11/2021

TB UK173 - Neptune 2 Discontinuation

Since the merger of Sunrise Medical JCM and Leckey, we have focused on trying to consolidate the product offerings from each company in order to streamline our range and increase efficiency, ultimately leading to reduced complexity and shorter lead times for our clients.To that end, we have taken the decision to discontinue the JCM Neptune 2 with immediate effect, however a limited selection of spare parts will be available for 5 years.As an alternative solution, the JCM Triton is available.

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06/07/2021

TB UK163 - Zippie Salsa M2 and M2 Mini Kids Manual ELR’s – Temporary Halt

Due to a discontinuation of parts from our supplier, with immediate effect, we have implemented a temporary halt on the production of Zippie Salsa manual elevating legrests.

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