Support / Technical Bulletins

Technical Bulletins

Read about Important updates to our range of products.

21/06/2021

TB UK159 - Coopers MDR Discontinuation – Sales outside of Great Britain

From the 27th May 2021 a series of new MDR directives has been introduced, affecting all medical devices produced by Sunrise Medical. We have been working tirelessly over the past few months to make sure that all of our product are compliant so that we are able to continue manufacturing and distributing them to our customers.

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08/02/2021

TBUK148 - QUICKIE HELIUM DISCONTINUATION

Following its launch in 2010, the Quickie Helium has gone on to become one of the most successful manual chairs ever produced by Sunrise Medical. It’s sleek and modern styling, excellent ride performance and superior lifting weight made it the go-to chair in the adjustable aluminium market.

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08/02/2021

TBUK141 - R20 UK Stock

As of January 1st 2021 we now stock R20 Units in the UK! The Empulse R20 had a very successful launch and has been very well received by dealerships and end users alike. It is the lightest Powerpack on the market with a total carry weight of just 6kg.

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08/02/2021

TB 0661 - Compact Brake EVO

In 2020, Quickie has introduced a brand new active manual chair to the market, the Quickie Nitrum. The Nitrum is the next generation Helium, its combination of weight and energy efficiency make it one of the most advanced manual chairs every introduced by Quickie.

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08/02/2021

TB UK144 - Q300M and Q400M MND Order Form

Sunrise Medical are pleased to announce that the Q300M-Mini and Q400M are available as MND Neurochairs.

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08/02/2021

TB UK143 - Q-Series Configurator Flow Update

We are pleased to announce that since the launch of the Q-Series and following vital customer feedback, significant improvements have been made to the online configurator and paper prescription forms. The changes relate to updating the structure of the order forms and removing any unnecessary options from the configurator; these updates are with immediate effect.

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08/02/2021

TB 0647 - New R20 Battery

The R20 Powerpack was introduced in September 2019 as the first product in the Sunrise Medical E-Mobility Portfolio, Empulse. Following on from this we have introduced our Wheeldrive Powered wheels into the portfolio also.

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06/01/2021

TBUK140 - IRIS With Hub Brakes

From 1st January 2021 we will be stocking 6 configurations of the ZIPPIE & QUICKIE Iris in the UK, each fitted with hub brake kits as standard. We have undertaken a project to stock both the Quickie and Zippie IRIS in the UK to overcome the above challenges and offer the IRIS to a wider audience.

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17/12/2020

TB UK142 - Q-Series Improved

Following customer feedback since launch of the Q-Series, we are pleased to announce the following design and technical updates to the Q400 M and Q500 M with regards to the ride performance, this is with immediate effect and also can be retro fitted to both models in the field.

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08/09/2020

TB UK136 - Q-series Seating Updates

Sunrise Medical 18 months ago introduced a new range of powerchairs the Q-Series with new seating systems. Once products are launched into the market we always ensure that we review any customer feedback, whether this is on the quality of a product or design features which need to be enhanced further.

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08/09/2020

TB UK135 - Q700 UP & Q700 Sedeo Ergo - Sliding Block Update

We consistently review our complaint management system log to understand if there are trends within quality/design feedback from products in the field. As we have been reviewing this we have found a number of cases on the Q700 UP & Q700 Sedeo Ergo, where there is excessive wear on the aluminium guiding plate on the backrest.

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07/09/2020

TB 0640 Sterling Trophy Handbrake Update

Following customer feedback we will be adding a handbrake function on the Trophy as a standard option to provide an extra safety feature for the user. 

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14/07/2020

TB 0645 JAY ZIP PREPARATION ON SIMBA

In September 2019 we introduced a change that allowed us to interface the J3 compact mounting hardware to the JAY Zip backrest shell (TB 0604). This improved the durability of the JAY Zip bracket and allowed it to be retro-fitted with existing products.

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14/07/2020

TB UK131- R20 IRIS DOCKING NOW AVAILABLE

Following the successful launch of the Empulse R20, we have received many requests to fit the device onto a wider range of chairs.

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27/04/2020

TB UK134 New Zippie Voyage Base

In an ongoing effort to improve the design, functionality and performance of our early year’s strollers, the ZIPPIE Voyage, has under gone a design improvement that introduces a new Voyage base. This is to replace the previous Baby Jogger City Select base with a newly, designed for purpose, Zippie Voyage base.

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