Support / Technical Bulletins

Technical Bulletins

Read about Important updates to our range of products.

14/02/2020

TB UK129 Triton MHT Base Tilt Angle

Reason for ChangeAll of our design updates are driven by customer feedback, to ensure we are always meeting the needs and wants of our users. To achieve this, we have updated the range of tilt we are able to achieve on our MHTHi-Lo base to -5 forward and +35 degrees backward, previously we offered -15 to +25.

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20/01/2020

TB 0625 NEW RECLINE ACTUATOR Q700-UP & Q700 SEDEO ERGO

At QUICKIE we continually review our products that have been available to understand if we are able to make our product easier to work with and understand for both prescribers and engineers.

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16/01/2020

TB 0621 CXSM FIRMWARE UPDATE 8.21 Q700 UP M & F

After reviewing our internal quality feedback system we have detected a variation in the forward tilt actuator performance in our standing position on the Q700 F and M base.

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20/01/2020

TB 0614 Q-Series Seat Cushions & Backrest Update on IBIS, Puma Family

At Sunrise Medical we are constantly searching for ways that we can improve and develop our products, so that we are always providing the best solution for our users. To this end, we are introducing with immediate effect the new Q-Series seat cushions and backrest on to IBIS, Puma 20 and Puma 40 wheelchairs. The aim of this update is to integrate the legacy Sedeo Pro seating in line with the Q-Series Sedeo Pro seating.

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04/02/2019

TB UK0617 Sterling Little Star, Gem2, Pearl & Quickie F16

We continually aim to streamline our product range and to this end with immediate effect we are discontinuing the following products due to extremely low demand:

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04/02/2019

TB UK123 Updates to J3 Back Supports

As part of our continuing commitment to design improvement, we are introducing new innovations to our J3 backrest range to make it even more versatile. These include paediatric options, an expanded range of sizes, an extra deep contour option and full integration with Whitmyer head supports.

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04/02/2019

TB 0593 Introduction of Exo Evo Backrest Upholstery

Throughout our manual chair range, comfort and quality are two of the core principles that we strive to achieve. With this in mind, we have developed the new Exo Evo backrest upholstery.

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04/02/2019

TBUK117 DriveStation Discontinuation

With immediate effect, we regret to announce that the unique Special Input Device; the DriveStation control has been discontinued due to our supplier’s stock becoming obsolete. There is no direct replacement however the closest alternative allowing the Special Control to be mount free is the TouchDrive 2.

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04/02/2019

TB 0612 New Ellipse Hand Rim

When improving and developing our product range we are focusing on the features and benefits of the product, but there are also other factors affecting the product’s success. Long lead times have a huge impact on customers and end users; not only delaying the individual component but also the complete chair. Therefore, from Monday 2nd September 2019 we will be moving from the Surge LT hand rims, to the Ellipse 3R versions.

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04/02/2019

TB UK124 Snoll on Wheel Discontinuation

In an aim to streamline our accessory range and due to extremely low orders it is with immediate effect that the Snoll On is discontinued on the Krypton R & F, Helium & Argon2.

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22/07/2019

TB0601 Sterling S-Series O2 tank holder discontinuation

Following market surveillance with immediate effect the O2 tank holder accessory (22219093) which is available on the Sterling S-Series has been discontinued.

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22/07/2019

TB0604 Jay Zip Back Hardware Change

At Sunrise Medical we strive to continually improve our products, with this in mind we are happy to announce that from September 30th 2019 all Jay Zip Back’s will be shipped with the J3 Compact Mounting Hardware.

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10/01/2019

TBUK100 JCM Triton Design Improvements

We are pleased to announce that following post market surveillance and customer feedback we have implemented a series of design improvements to the JCM Triton Seating System to further improve strength and durability and extend the products life in the field.

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29/07/2019

TB0606 Jay Active Cushion Discontinuation

Five years ago Sunrise Medical discontinued the JAY Active Cushion, which was replaced with the Jay Xtreme Active, but we have supported spares in the meantime. From 1st September 2019 that will no longer be the case, as we will be extending this discontinuation to the spares also.

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29/07/2019

TBUK120 Cadet Vinyl Upholstery available on the JCM Sunbeam and Triton 0

Reason for ChangeWhilst the Sunbeam and Triton 0 are already popular products, the lack of a wipe-down material meant that they could not be used in certain situations even though it would suit the client’s needs. This was particularly evident in places where infection control was a huge concern; Hospitals, Schools etc.

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