Support / Technical Bulletins

Technical Bulletins

Read about Important updates to our range of products.

14/06/2022

TB UK0721 - Q500 R Castor Design Change

As part of our continuous improvement programme, the current 5-spoke caster wheels will be replaced by the 3-spoke caster wheels, which we are already using on the Q700 Series, The tyres used on both 5-spoke and 3-spoke wheels are identical and unchanged.

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13/05/2022

TB UK187 - Immediate Shortage of Auto Connecting Legrests

The issues surrounding the Global Supply Chain are well documented, and their reach across all industries has been far and wide. Unfortunately, these issues have led an immediate shortage of Auto-Connecting Legrest Receivers due to the fact that our suppliers are no longer in business.

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01/04/2022

TB UK0726 - New Centre Mount Tray Control

Due to our previous supplier being unable to supply moving forward, we are introducing a new Centre Mount Tray Control assembly for the Q700 UP & Q700 Sedeo Ego, as well as the following legacy products: Jive, Jive M2, Jive UP, Salsa M2, Salsa R2, Salsa M2 Mini, Puma 40.

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08/04/2022

TB UK185 - Option temporary changed for Right Run (22 Inches).

Here at Sunirse we have made a temporary option change for the Schwalbe Right Run 22”. Spare parts will be affected although the Schwalbe Right Run 24” will still be available as normal.

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03/03/2022

TB UK186 - Discontinuation of DTT Handheld Programmer

The issues surrounding the Global Supply Chain are well documented, and their reach across all industries has been far and wide. Unfortunately, these issues have led to the immediate discontinuation of the DTT handheld programmer (Part Number 108664) as we are no longer able to source its component parts

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13/04/2022

TB UK187 - Extended lead times for Nitrum backrest bracket

The current global supply chain challenges which have been felt across all industries have meant that we at Sunrise Medical have had to adapt our sourcing and purchasing streams, this is to minimise the impact of delays to the production of end products or spares. certain options or alternatives cannot be achieved and therefore would extend the standard lead time of a product.

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03/03/2022

TB UK182 - Luca XL Updated Headrest Mount

As part of our continuous improvement program and supply chain enhancement, we have updated the headrest mounting on the Luca XL. With immediate effect, any new chair ordered with a headrest will be fitted with the new mount

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03/03/2022

TB UK181 - Q-Series Lift & Tilt Module 30°

We are pleased to introduce a new lift and tilt option that includes a 50° tilt to the Q400 M Sedeo Lite, Q500 M Sedeo Pro and Q700 M Sedeo Pro. This option will provide the client with a higher angle for pressure relief and positioning, without having to compromise on the powered lift function.

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19/05/2022

TB UK180 - Q-Series Powered Seat Elevator & Tilt Module 50°

We are pleased to introduce a new lift and tilt option that includes a 50° tilt to the Q400 M Sedeo Lite, Q500 M Sedeo Pro and Q700 M Sedeo Pro. This option will provide the client with a higher angle for pressure relief and positioning, without having to compromise on the powered lift function.

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11/01/2022

TB UK183 - Introducing New Softer Solid Tyres For XFamily Range

At Sunrise Medical we are committed to our continuous development programme. Our new update is focused on product performance which has been generated from customer feedback. To demonstrate this we are introducing solid tyre update for the Xfamily Wheelchairs (BasiX², RubiX², RelaX²).

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19/05/2022

TB UK179 - Discontinuation Of Manual Chair Options And Colours

At Sunrise Medical we frequently review our purchasing streams, to understand which items from our suppliers caused continual delays of chairs being shipped on the initial delivery dates provided. After evaluating the option-mixes for the complete manual portfolio, we have identified low-running options and options with vulnerable and inconsistent supply-chains for discontinuation.

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02/12/2021

TB UK178 - DISCONTINUATION OF MANUAL CHAIR COLOURS & SCHWALBE DOWNTOWN TYRE

At Sunrise Medical we frequently review our purchasing streams to understand which items/options from our suppliers cause continual delays of chairs being shipped on the initial delivery dates provided. It is for this reason we will be discontinuing a few options from our manual chair range, with the aim of being able to provide consistent delivery dates of products affected.

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30/11/2021

TB UK171 - Introduction of Q300 M Mini Kids & Teens

The Kids and Teens seating systems are mounted to the Q300 M Mini base, offering all the benefits of indoor manoeuvrability due to a 52cm wide chassis and true mid-wheel drive technology, as well as the outdoor improvements such as greater range (36km) and increased performance via higher torque motors. Use of this chassis also means more shared components and accessories across the Q-Series fleet, reducing stock holdings and maintaining familiarity with the product.

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26/11/2021

TB UK172 - Basix2 and Rubix2 Design Updates

At Sunrise Medical we are committed to our continuous improvement programme. Our new 2021 updates are focused on product performance which has been generated from customer feedback.

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24/11/2021

TB UK174 - New 14” Drive Wheel Option

At Sunrise Medical we always strive to offer the best solution to our clients through continuous innovation and development of both our new and existing products.To this end, we are delighted to announce the introduction of a new 14” Drive Wheel option for the Q400 M & Q500 M, which significantly improves the performance of both products.

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