Contact us

Don't forget, if you have a problem with your Sunrise Medical product, your first point of contact should be with dealership where you bought it from. However, in the event that you require advice or assistance from Sunrise Medical, please contact us using one of the methods below.

Got a question?

Before you get in contact, our Frequently Asked Questions may find the answer.

Common Questions

Manual Wheelchairs

  • Folding manual wheelchairs -  your serial number will be on the cross-brace (the folding bars underneath the seat of your wheelchair)
  • Rigid manual wheelchairs - the serial number will be on the rear side of the frame.

Power Wheelchairs (inc. Magic Mobility)

  • The serial number can be located on the chassis/drive base of the chair. It appears on a large sticker on the front or side of the base.

Empulse Power Assists 

  • M90 - The serial number can be located on the joystick device and also behind the powered wheels.
  • R90 - The serial number can be located on the underside of the device next to the battery.
  • R20 - The serial number can be located on the stem of the device.
  • StreetJet - The serial number can be located on the rear side of the chassis/frame.
  • F55 - The serial number can be located on the chassis/frame of the device.
  • F35 - The serial number can be located on the chassis/frame of the device.

Mobility Scooters

  • S800 by Scoozy - The serial number can be located in the footwell, near the headlights.
  • S410/S425/S700 - The serial number can be located on the steering column facing the user.

For any queries relating to your order, you always need to contact the Sunrise Medical dealership / Wheelchair Services where the order was placed.

Please contact us at demo@sunmed.co.uk with the first part of your postcode and the product you’re interested in, and we’ll be happy to help you find your nearest authorised Sunrise Medical dealer.

Yes, our Built-4-Me team can help you achieve requirements that go above and beyond what you would find on the typical product order form. They'll make every effort to provide you with the most suitable solution to your request. 

The F55 easily fits most manual folding and rigid wheelchairs. Please refer to the Compatibility Guide on the Sunrise Medical website. The Compatibility Guide indicates all chairs for which a Combination agreement exist. The list is an indication of wheelchair models the F55 can be mounted on. Please see also the section "Docking Information" in the Compatibility Guide. Here you  find even more information about what requirements have to be met to attach the F55 to your wheelchair. Frame shape, CoG, wheel-size and seat-depth are of influence. Additionally, a straight section of the frame tube of at least 35 mm is also necessary for the attachment of the clamps. Therefore it is essential to try and test it to be 100% sure! Or ask your supplier for advice.

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Alternatively, contact us by:

Post:
Sunrise Medical Limited
Thorns Road, Brierley Hill, West Midlands, DY5 2LD, United Kingdom

Telephone:

+(44) (0) 845 605 6688

Mobile Friendly: +44 (0)330 123 2224

Fax: +(44) (0) 845 605 6689
Email: enquiries@sunmed.co.uk
   

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How do we use your information?

Sunrise Medical will use the information you provide us to respond to your enquiry. This may involve passing your personal information to other internal departments to help with, or reply to, your enquiry. We'll never disclose or share your personal information with anyone else. Your information will be stored in the UK and will be kept no-longer than 2 years after your last interaction with us.

If you need to send personal information (such as your disability), please contact us by phone instead.

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