01/10/2024
Our online configurator gives prescribers the ability to configure a chair to their exact specifications and have
pricing and non-compatibility appear in real time. This reduces the time it takes to complete a prescription and
reduces the need to go back and forth with our orders team when no-go’s appear compared to the traditional
paper order form.
Reason for Change
However, we have received feedback that our configurator can often be overly cumbersome and repetitive as
high running options or commonly omitted option still need to be selected every single time. These extra clicks
make the ordering process not as slick and streamlined as it could be, increasing processing time.
Service Update
To address this, we have identified a series of options that will now be pre-selected on the order for. This will
result in a more complete chair as a starting point, with standard, free of charge options already selected
before you start your client specific specification. If the standard option is what you require, then you don’t
need to do anything, you only need to alter that selection if you require a different option or an upcharge
option. We have also identified key options that are almost always omitted, such as the 24v Auxiliary Charger,
and made this omitted as standard, again removing an unnecessary click.
This has been rolled out across the entire of our Q-Series Powerchairs, as well as our Quickie Active Manual
Chair Portfolio, covering the following products:
Q-Series Power
Q100 R
Q200 R
Q300 R
Q300 M Mini Sedeo Lite
Q300 M Mini Sedeo PRO
Q300 M Mini Kids
Q300 M Mini Teens
Q400 M
Q500 M / F / R
Q700 M / R
Q700 M HD
Q-Series Manual
Life R
Life RT
Life FT
QS5 X
Argon 2
Nitrum
Xenon 2
Krypton F
Krypton R
Customer Benefit
This update should significantly reduce the time it takes to complete a Q-Series prescription, as well as
reducing complexity as less options are outstanding.
As you can see below, when configuring a Q300 M Mini Sedeo Lite, only the below options are outstanding,
reducing the number of clicks and the length of time it takes to configure a product.
This has been made live on the configurator effective immediately, so will see this on your e-shop account
moving forward.
Please find the full TB here