Support > Frequently Asked Questions > Help and Support

Help and Support

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Unfortunately we are only the manufacturer and do not take products back. You could however consider donating the product to a charity.

Your first point of call with any problem should be the authorised Dealership where you bought your Sunrise Medical product from. Can't remember? Please contact us and we'll try to help.

Warranty information can be found in the owners manual of your product. Can't find your manual? Download a version online .

Documentation for current and discontinued products can be found in the Documentation section of Product Support. Just search for the product you need.

Please contact the authorised Sunrise Medical dealership where you bought the product from. If you cannot remember or need an alternative dealership, please contact us.

Your first point of call for any product repairs is the Sunrise Medical dealership where you purchased your product from. If you can't remember, please contact us.

Sorry, our products are only available to buy via our network of authorised dealerships. Please contact us to find your nearest dealer.

Yes, you can request your free product demonstration online by completing the form on the relevant product page. Alternatively, please contact us.

Our products are only available to buy via our network of dealerships. However, many of them offer financing options. Please contact us to find your nearest dealership.

Unfortunately, we are unable to donate products to individuals.

This will depend entirely on the choices you make. The starting price (with standard options selected) can be found on the product's order form. If you are buying your wheelchair privately, we recommend that you contact your nearest authorised Sunrise Medical dealer.

Our products are only available via our network of dealerships in the UK. However, we have many distribution outlets throughout the world. Please contact us to find the best one for you.

Our products are only available to buy via our network of Authorised Dealerships. You can find a recommended starting price on the product's order form, however this is only a guide price and the starting price offered by your Dealership may differ.

Yes. Please contact us with the product that you are interested in and we'll pop one in the post to you.

Your nearest Sunrise Medical dealership will have a variety of products in their showrooms that you can see or try. Alternatively, you can arrange a home demonstration for the product that you are interested in via the related product page. Alternatively, please contact us.

       
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