Support > Frequently Asked Questions

Frequently Asked Questions

Got a question about your Sunrise Medical product? Find the answer here.

Common Questions:

If you have a folding wheelchair, your serial number will be on the cross-brace (the folding bars underneath the seat of your wheelchair). If you have a rigid wheelchair, the serial number will be on the rear side of the frame.

Sorry, our products are only available to buy via our network of authorised dealerships. Please contact us to find your nearest dealer.

Yes, you can request your free product demonstration online by completing the form on the relevant product page. Alternatively, please contact us.

For any queries relating to your order, you always need to contact the Sunrise Medical dealership where the order was placed.

Please contact us with the beginning of your postcode and we'll be happy to help you find your nearest dealership.

Yes, our Built-4-Me team can help you achieve requirements that go above and beyond what you would find on the typical product order form. They'll make every effort to provide you with the most suitable solution to your request.