What are sideguards on a wheelchair?
Sideguards are mounted on the left and right side of your wheelchair. They help to protect your hands and clothing from the dirt and water that can be kicked up by the wheels of your wheelchair. Sideguards an be fixed or removable and are available in a variety of shapes and sizes.
Where can I find my serial number?
If you have a folding wheelchair, your serial number will be on the cross-brace (the folding bars underneath the seat of your wheelchair). If you have a rigid wheelchair, the serial number will be on the rear side of the frame.
What is a handrim
Handrims (sometimes called pushrims) are the part of the rear wheel that you grip to propel your wheelchair. Attached to the outside of the wheel, they're available in a variety of materials (including aluminium, stainless steel or titanium). Handrims are also available with rubber coating or can be equipped with rubber strips that fits over the surface of the handrim to help increase friction. The distance of the handrim to the wheel can be adjusted according to your needs.
What does camber mean?
Camber is the angle of the wheelchair's rear wheels in relation to the ground. Traditionally, the rear wheels are at 90° to the ground, so the camber measurement is 0. A negative camber (usually seen in sports wheelchairs) adjusts the angle of the rear wheels inwards, so they're easier to grasp - helping to manouvre your wheelchair with less force. The increased width from the spacing of the wheels also helps to improve lateral stability (but can also make it more difficult when navigating narrow environments).
Which wheel size should I choose?
The choice of wheel size will depend on your height and desired seated position. Larger wheels can provide more comfort thanks to lower rolling resistance, especially when outdoors. Smaller wheels however are considered to make your wheelchair more agle. Youtrchoice of wheel size should allow you to sit comfortably whilst requiring the minimum effort to propel your chair.
What's the difference between a lightweight and standard wheelchair?
Lightweight wheelchairs (available in folding and rigid frame versions) are traditionally made out of lightweight aluminium or titanium, so they're significantly lighter and easier to propel than a standard wheelchair. Ideal for those who enjoy an active lifestyle, lightweight wheelchairs also provide greater adjustments and are easier to personalise via a variety of colours and styling options.
What is a standard wheelchair?
A standard wheelchair tends to be used more on a temporary or occassional basis, such as after a leg injury or when transferring a patient. Often quite simple in design, standard wheelchairs tend to have less adjustability, with only options such as the seat height or footrests that are adjustable. Standard wheelchair frames tend to be made from steel, which can also make them quite difficult to propel for long periods of time. Many standard wheelchairs are now made from aluminium instead of tubular steel, like the BREEZY RubiX 2, which is far easier to propel with considerably more adjustability options than you would normally associate with a standard wheelchair.
What is a multi-functional wheelchair?
A multi-functional wheelchair is larger and has more equipment options than a traditional standard wheelchair. With options such as elevated legrests, adjustable backrests, seat tilt, headrests and wider armrests, multi-functional wheelchairs are less manouverable, but provide a greater level of comfort for users who are seated for longer periods of time with limited mobility or more severe disabilities.
I have a Sunrise Medical product that I no longer need - can you collect it?
Unfortunately we are only the manufacturer and do not take products back. You could however consider donating the product to a charity.
I need advice on a problem with my Sunrise Medical product. Who can I contact?
Your first point of call with any problem should be the authorised Dealership where you bought your Sunrise Medical product from. Can't remember? Please contact us and we'll try to help.
What is the warranty length of my product?
I need an owners manual or other documentation for a product, where can I download it?
Documentation for current and discontinued products can be found in the Documentation section of Product Support. Just search for the product you need.
How do I arrange a service for my product?
Please contact the authorised Sunrise Medical dealership where you bought the product from. If you cannot remember or need an alternative dealership, please contact us.
My product needs a repair, who do I contact?
Your first point of call for any product repairs is the Sunrise Medical dealership where you purchased your product from. If you can't remember, please contact us.
Can I buy a product direct from Sunrise Medical?
Sorry, our products are only available to buy via our network of authorised dealerships. Please contact us to find your nearest dealer.