Support / Frequently Asked Questions

Frequently Asked Questions

Got a question about your Sunrise Medical product? Find the answer here.

Common Questions:

If you have a folding wheelchair, your serial number will be on the cross-brace (the folding bars underneath the seat of your wheelchair). If you have a rigid wheelchair, the serial number will be on the rear side of the frame.

Sorry, our products are only available to buy via our network of authorised dealerships. Please contact us to find your nearest dealer.

Yes, you can request your free product demonstration online by completing the form on the relevant product page. Alternatively, please contact us.

For any queries relating to your order, you always need to contact the Sunrise Medical dealership where the order was placed.

Please contact us with the beginning of your postcode and we'll be happy to help you find your nearest dealership.

Yes, our Built-4-Me team can help you achieve requirements that go above and beyond what you would find on the typical product order form. They'll make every effort to provide you with the most suitable solution to your request. 

The F55 easily fits most manual folding and rigid wheelchairs. Please refer to the Compatibility Guide on the Sunrise Medical website. The Compatibility Guide indicates all chairs for which a Combination agreement exist. The list is an indication of wheelchair models the F55 can be mounted on. Please see also the section "Docking Information" in the Compatibility Guide. Here you  find even more information about what requirements have to be met to attach the F55 to your wheelchair. Frame shape, CoG, wheel-size and seat-depth are of influence. Additionally, a straight section of the frame tube of at least 35 mm is also necessary for the attachment of the clamps. Therefore it is essential to try and test it to be 100% sure! Or ask your supplier for advice.

The model with the 14" wheel provides you a better ride comfort, more stability at high speed and an unbeatable offroad-capability that allows you to tackle almost every terrain. If you prefer the smallest pack size and greatest maneuvrability, the version with the 8.5" is your choice. One thing is common to both: A carefree driving fun!

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Sideguards are mounted on the left and right side of your wheelchair. They help to protect your hands and clothing from the dirt and water that can be  kicked up by the wheels of your wheelchair. Sideguards an be fixed or removable and are available in a variety of shapes and sizes.

If you have a folding wheelchair, your serial number will be on the cross-brace (the folding bars underneath the seat of your wheelchair). If you have a rigid wheelchair, the serial number will be on the rear side of the frame.

Handrims (sometimes called pushrims) are the part of the rear wheel that you grip to propel your wheelchair. Attached to the outside of the wheel, they're available in a variety of materials (including aluminium, stainless steel or titanium). Handrims are also available with rubber coating or can be equipped with rubber strips that fits over the surface of the handrim to help increase friction. The distance of the handrim to the wheel can be adjusted according to your needs.

Camber is the angle of the wheelchair's rear wheels in relation to the ground. Traditionally, the rear wheels are at  90° to the ground, so the camber measurement is 0. A negative camber (usually seen in sports wheelchairs) adjusts the angle of the rear wheels inwards, so they're easier to grasp - helping to manouvre your wheelchair with less force. The increased width from the spacing of the wheels also helps to improve lateral stability (but can also make it more difficult when navigating narrow environments).

 

 

The choice of wheel size will depend on your height and desired seated position. Larger wheels can provide more comfort thanks to lower rolling resistance, especially when outdoors. Smaller wheels however are considered to make your wheelchair more agle. Youtrchoice of wheel size should allow you to sit comfortably whilst requiring the minimum effort to propel your chair.

Lightweight wheelchairs (available in folding and rigid frame versions) are traditionally made out of lightweight aluminium or titanium, so they're significantly lighter and easier to propel than a standard wheelchair. Ideal for those who enjoy an active lifestyle, lightweight wheelchairs also provide greater adjustments and are easier to personalise via a variety of colours and styling options. 

A standard wheelchair tends to be used more on a temporary or occassional basis, such as after a leg injury or when transferring a patient. Often quite simple in design, standard wheelchairs tend to have less adjustability, with only options such as the seat height or footrests that are adjustable. Standard wheelchair frames tend to be made from steel, which can also make them quite difficult to propel for long periods of time. Many standard wheelchairs are now made from aluminium instead of tubular steel, like the BREEZY RubiX 2, which is far easier to propel with considerably more adjustability options than you would normally associate with a standard wheelchair.

A multi-functional wheelchair is larger and has more equipment options than a traditional standard wheelchair. With options such as elevated legrests, adjustable backrests, seat tilt, headrests and wider armrests, multi-functional wheelchairs are less manouverable, but provide a greater level of comfort for users who are seated for longer periods of time with limited mobility or more severe disabilities.

Unfortunately we are only the manufacturer and do not take products back. You could however consider donating the product to a charity.

Your first point of call with any problem should be the authorised Dealership where you bought your Sunrise Medical product from. Can't remember? Please contact us and we'll try to help.

Warranty information can be found in the owners manual of your product. Can't find your manual? Download a version online .

Documentation for current and discontinued products can be found in the Documentation section of Product Support. Just search for the product you need.

Please contact the authorised Sunrise Medical dealership where you bought the product from. If you cannot remember or need an alternative dealership, please contact us.

Your first point of call for any product repairs is the Sunrise Medical dealership where you purchased your product from. If you can't remember, please contact us.

Sorry, our products are only available to buy via our network of authorised dealerships. Please contact us to find your nearest dealer.