I have a query about my Built-4-Me order. Who do I contact?
For any queries relating to your order, you always need to contact the Sunrise Medical dealership where the order was placed.
Can I only ask for complex adaptations?
Our Built-4-Me team can provide whatever you need - from complex solutions such as electronic wheelchair controls to personalised paint-jobs. We'll help you achieve whatever you need, regardless of complexity.
Is any adaptation possible?
Our goal is to always offer you the safest and most effective solution - that's why all requests for bespoke wheelchairs are subject to a risk analysis first. As we'll only offer safe solutions, in some circumstances we may decline the adaptation if it does not meet our safety requirements.
What information will a dealership ask me?
They'll need to know the the product that you'd like the adaptation for, client measurements, social details (like the day-to-day environment the wheelchair will be used in) and of course details of the actual adaptation.
Please give as much information as you can - this will greatly help our experts to understand your existing/future needs and provide the best solution for you. Drawings, pictures or illustrations of the proposed solution are always useful, as well as a photo of how you are currently seated in your wheelchair.
How can I order a bespoke wheelchair?
You'll first need to contact your nearest authorised Sunrise Medical Dealership. They'll help you complete the standard order form for the product that you are interested in - and also the Built-4-Me order form (where you will include the details of the adaptation you need). Please include as much information as possible about your adaptation, as this will help us to understand what you need and offer the most appropriate solution.