01/03/2024
As a result of post market surveillance and our continuous improvement program, we have made a design change to the SEDEO single post flip back armrest.
The SEDEO single post flip back armrest used on the Q300 R / M, Q400 M & Q500 M / F / R had historically contained small amounts of play to allow for the free movement of the armrest, allowing it to flip backwards. We have been made aware that over time this play increases to an undesirable level, especially if the client users a joystick on the affected armrest.
Root Cause:
Following our investigation, we found two areas for improvement:
A combination of these two factors has led to increased play in the single post flip back armrest mechanism when locked in the upright position.
Corrective Action & Design Improvement
Design Change
Please do not over tighten the screw, and after adjustment please make sure the flip up force is still acceptable as increasing the stiffness of the armrest increases the force needed to flip it back.
This new adjustment screw can be readjusted further down the line as play and wear may develop over time, resulting in a stronger, sturdier, and more durable armrest.
Implementation Timing
The new design will be introduced into UK Production from January 22nd 2024 on all UK Manufactured Powerchairs with this option. This includes QUICKIE Q300 R, Q300 M Mini, Q400 M and Q500 M
This option will be introduced as a running change in our European Manufacturing Plant from 1st April 2024, for the QUICKIE Q500 R / F, QUICKIE Q700 R / F / M and QUICKIE Q700 M HD.
This design change affects all option codes ending 040019:
Retro Fitting and Upgrading chair in the field.
As this design change is part of our continuous improvement program and is not safety critical there is no mandatory requirement to upgrade chairs in the field.
However, if you wish to upgrade a specific clients chair, or upgrade to the new design as parts of routine maintenance or recycling and refurbishment we have introduced a simple retro fit kit that can be supplied to you via our Technical Service Centre or your Area Sales Manager.
Part Number 22504209
Description Flip Up Lever Assembly Spare Kit - Pair
NHS Price £12.00
Rework Instructions
Overview of Assembly and Summary of rework
Detailed below and full fitting instructions to follow.
Step 1
Step 2
Step 3
1. Now push out the inner threaded insert
Step 4
With all fixings removed you must now dissemble the armrest assembly as shown to the right
Step 5
Sunrise Medical have introduced this design Improvement as part of our continuous improvement program, and we thank our customers for providing us with the feedback on our products which has made this possible to implement.
This design improvement has been introduced to improve the functionality and usability of our powered wheelchairs, removing the free play that can occur over time in the flip back armrest mechanism. The additional adjustment screw enables the armrest to be readjusted as play may increase over time or to be tailored to the need of the end user.
This update is not safety critical and therefore you are NOT required to carry out any mandatory upgrades to products in the field.
If you wish to upgrade a specific clients chair, or upgrade to the new design as parts of routine maintenance or recycling and refurbishment we have introduced a simple retro fit kit that can be supplied to you via our Technical Service Centre or your Area Sales Manager.
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