After reviewing our internal quality feedback system we have detected a variation in the forward tilt actuator performance in our standing position on the Q700 F and M base.
This results in the lack of torque and speed especially in the mechanical unfavourable positions of the actuator (double tilt module in lowest position). Our Stand-Up software algorithm (Firmware version 8.20) allows the actuators in all positions a speed reduction to provide a smoother movement while operating a memory position, however this reduction in speed has also reduced the torque settings.
To allow the forward tilt actuator to operate with its full performance we have updated the firmware on all production chairs to the new 8.21 Firmware. This will provide 100% actuator speed between 0° and 20° on its way up. This has 2 positive effects:
1. The backrest is kept more upright during the standing motion as there is a higher forward tilt speed
2. The forward actuator provides higher torque to get the person upwards with less noticeable effort via the actuator
For more information on this update or queries on the Q700 UP or Q700 Sedeo Ergo please contact either the Powerchair Product Specialist Sam Owen (Samuel.email@example.com) or Powerchair Technical Specialist John Barnsley (firstname.lastname@example.org)
For the full Technical Bulletin, please visit: http://www.sunrisedice.com/asset-bank/assetfile/54954.pdf
Telephone: +44 (0)845 605 66 88 Option 1-1
Fax: +44 (0)845 605 66 89
Technical Service Centre
Telephone: +44(0)845 6005 66 88 Option 1-2
Fax: +44(0)845 605 66 89
Yes, I consent to receive email newsletters about products, services, promotions, news, events and useful resources. What does this mean?
How we use your personal information when subscribing to emails
You are agreeing that Sunrise Medical processes and uses your personal data to send you email newsletters. We do this by using your data to create a profile about you. This includes your name, email and any information that you've provided to us whilst using our website (such as the pages you visit, products you've enquired about and the services you use). We keep your profile secure and never share it with third-parties. We will contact you every 2 years to ensure you are happy to continue receiving email newsletters from us.
How to withdraw your consent
These cookies are enabled by default and are required for basic site functionality. These include cookies that keep track of your session ID when exploring our site and also assist in security and login authentication. See list of cookies
Performance cookies allow us to improve site functionality by tracking website usage and allow us to remember your selected site preferences. If you choose not to accept these cookies, you can still access the majority of our website; however, your ability to use some of the services may be affected. See list of cookies
Social media cookies offer the possibility to connect you to your social networks and share our website content. Advertising cookies collect information to help tailor advertising to your interests on other websites. They also help us to measure the effectiveness of our advertising. If you choose not to accept these cookies, you may not see advertising that’s relevant to you or be able to link or share content with social networks. See list of cookies
Sunrise Medical asks you to accept cookies to personalise website content and analyse traffic. We also use third-party social media and advertising cookies to offer you social media functionalities and personalised ads on other sites. Do you accept these cookies and any processing of personal data involved?