06/04/2020

We are still here to help!

To all of our Customers,

Amidst the global pandemic that has affected how each and every one of us lives, we want all of our customers and users to know that we are still here to help.

As a Healthcare Company it is essential that we recognise the responsibility we have to our users and the Healthcare Services that rely on our products & services and we have adjusted our business accordingly to continue to support you in any way we can.

  • Customer Services and our Technical Support Departments are fully open and here to support you via our normal means of phone and email.
  • Our Production facilities remain open to produce products you rely on in these difficult times – Please let us know if your order is urgent, COVID-19 or hospital discharge related and we will prioritise it.
  • Our Engineers will continue to support breakdown and repairs for our JCM paediatric products with any emergency cases.
  • Our Area Managers are available to support again in whatever way we can, you can contact the team via their usual email or phone number.

The future is not clear and is sure to change however everyone at Sunrise Medical is committed to our customers and supporting you.

Yours faithfully

Sunrise Medical
 

Frequently Asked Questions

Can I still place orders for all Sunrise Medical Products?
Yes, our production facilities remain open however due to a reduced workforce some orders may take longer than usual. Your sales confirmation will provide a due date and if this changes you will receive a revised due date and obviously we will endeavour to do everything we can achieve this.

Can urgent orders be fast tracked?
Yes, we understand that all orders are important but in the current crisis there are certain situations that mean some orders are more important than others; for example orders that stop a hospital discharge or a spare parts order that is required to repair a product that impacts on a products or clients safety.

In this instance contact enquiries@sunmed.co.uk and let us know your order is urgent and we will prioritise it.

Will you still repair my JCM Product?
We will continue to support repairs in the field through our engineering team however due to the risk of COVID-19 at the present time this should only be for emergency repairs.

An emergency repair constitutes as a repair that if unresolved will pose a potential risk to the safety of the client, for example a repair to a JCM Triton Seat that is used by a child who relies on it to address breathing difficulties or a breakage to a part that leaves a sharp protruding edge.

For Emergency repairs contact Customer Support in the usual way to book an engineer call out and explain the situation.

Are your Sunrise Medical Area Sales Managers or JCM Product Specialists still available to provide product support?
Yes we are here to support in whatever way we can and this varies across our different sales teams and will vary depending on the request. Please contact your dedicated Sales Manager or Product Specialist and we will endeavour to work with you to support your request either via email, phone, video calls and if necessary a face to face appointment.